Inclusivity and Accessibility Policy

Jonathan Fussell Photography

Our Commitment to You

At Jonathan Fussell Photography, we specialise in professional photography services including headshots, corporate portraits, and business imagery. We are committed to providing inclusive, accessible photography services that adapt to your individual needs, ensuring a comfortable and professional experience for all our clients.

This policy outlines how we support and accommodate clients with disabilities, neurodivergent conditions, and caring responsibilities.

Accessibility and Disability Support

We Welcome Everyone

We actively welcome clients with physical disabilities, sensory impairments, learning disabilities, and long-term health conditions. Our services are designed to be as accessible as possible, and we're always happy to discuss specific accommodations.

Our Accessible Services Include:

Studio Accessibility

Ground floor access or lift availability where possible
Accessible parking arrangements
Wheelchair-accessible spaces
Adjustable lighting to accommodate visual sensitivities
Comfortable seating areas for rest breaks

On-Location Photography

Venue accessibility checks before booking
Alternative location suggestions based on your mobility needs
Shorter session options to manage fatigue
Bringing equipment to you when travel is difficult

Communication Options

Written, verbal, or visual communication - your choice
British Sign Language (BSL) interpretation can be arranged
Large print contracts and information
Easy-read versions of our terms and conditions
Email and text message alternatives to phone calls

During Your Photography Session

Extra time built into sessions - no rushing
Regular comfort breaks as needed
Assistance with positioning if required
Simplified directions and clear communication
Support person/carer welcome at no extra charge

Neurodivergence Support

Creating a Comfortable Environment

We understand that clients with autism, ADHD, dyslexia, dyspraxia, and other neurodivergent conditions may have specific needs. We're experienced in creating comfortable, predictable environments that reduce anxiety and sensory overwhelm.

Our Neurodivergent-Friendly Approach:

Pre-Session Preparation

Detailed written information about what to expect
Visual guides or video tours of our studio
Pre-visit opportunities to familiarise yourself with the space
Clear session timeline and structure provided in advance
Opportunity to share your specific needs and preferences

Sensory Accommodations

Adjustable lighting levels
Quiet environment options (no background music if preferred)
Minimal use of flash photography if required
Natural light photography alternatives
Sensory break spaces available

Communication and Structure

Clear, direct communication style
Written instructions alongside verbal guidance
Visual cues and demonstrations
Consistent routine throughout the session
Flexibility to adapt our approach to your communication style
Processing time provided for instructions

Session Flexibility

Shorter sessions to maintain focus and comfort
Flexible scheduling for optimal times of day
Minimal waiting times
Predictable session structure
Option to photograph in familiar environments

Support for Clients with Caring Responsibilities

Family-Friendly Services

We understand the challenges of balancing caring responsibilities, whether for children, elderly relatives, or family members with disabilities.

We Offer:

Flexible Scheduling: Early morning, evening, and weekend appointments
Children Welcome: Supervised children can attend your sessions
Nursing/Feeding Friendly: Private spaces for breastfeeding or expressing
Quick Sessions: Condensed sessions for time-pressed carers
Home Visits: Photography at your home to avoid travel difficulties
Rescheduling Flexibility: Understanding when caring emergencies arise
Carer Inclusion: Carers are photographed for free when attending for support

Booking and Consultation

Tell Us How We Can Help

When booking, you're invited (but never required) to share:

Access requirements
Communication preferences
Sensory sensitivities
Support needs
Caring responsibilities that might affect scheduling

All information is treated confidentially and only used to improve your experience.

Our Inclusive Booking Process:

Multiple contact methods (phone, email, text, online form)
No time pressure to make decisions
Clear, transparent pricing with no hidden costs
Flexible payment options
Plain English contracts
Questions always welcome

Our Inclusive Pricing Promise

No Extra Charges: Accessibility accommodations are provided at no additional cost
Transparent Pricing: Clear pricing structure available in accessible formats
Flexible Payment: Payment plans available for larger packages
Carer Discounts: Discounted rates for disability carers/support workers

Feedback and Continuous Improvement

We actively seek feedback to improve our accessibility:

Accessibility suggestions always welcome
Annual review of our accessibility provisions

Virtual Services

For clients unable to attend in-person sessions, we offer:

Virtual consultation appointments
Online gallery viewing with accessibility features
Digital delivery of all products

Our Equality Commitment

We will never:

Discriminate based on disability or health conditions
Charge extra for reasonable adjustments
Refuse service based on access needs
Make assumptions about what you can or cannot do

We will always:

Listen to your needs
Adapt our services where possible
Treat you with dignity and respect
Maintain confidentiality
Celebrate diversity in all its forms

Making Photography Accessible for Everyone

Professional photography is an essential business tool. Everyone, regardless of ability, neurodiversity, or caring responsibilities, deserves access to high-quality professional imagery that effectively represents them and their business.

If you have any questions about accessibility or would like to discuss your specific needs, please don't hesitate to contact us. We're here to help and look forward to creating professional photographs for you.

Last Updated: October 2025
Next Review: October 2026